Shipping Policy

Shipping and Handling Policy

Thanks for supporting the Neem Karoli Baba Ashram Puja Dukan Store. Please allow 3-4 business days to prepare your order. Orders fulfill 2+ times a week in the small shop located on the ashram grounds.

During times of high order volume, we appreciate your patience as orders may take up to a week to fulfill.

Shipping times will vary depending on the service you have chosen and does not include the time it takes to process your order.

We do not offer any express or next day service unless we have communicated directly and can confirm our availability to do this.

Our standard shipping options are via USPS, and can be selected at checkout. Please contact us for special shipping quotes for media mail, UPS shipping, or to see if a special Flat Rate shipping and handling price is available for your purchase.

 

International Orders

In addition to shipping, international orders may incur customs charges placed by the country of destination. It is a good idea to check with your customs ministry to find out about taxes and fees on imported goods before making a purchase. Orders to the EU and UK may require added time for fulfillment as they require shipping outside our normal method.

 

Missing Mail

 

In the event that your package does not arrive within the expected estimated window of time we recommend following some preliminary steps:

Review your order confirmation and check for address errors

Review your tracking information to see if there are updates

Visit your local post office to see if they have additional information on the whereabouts of the package.

Email pujadukanstaff@nkbashram.org and include the following.

Name, order date or number, and any necessary information about your case.

Once we hear from you we will begin investigating the whereabouts of your missing package and get back to you.

*Packages returned to sender due to incorrect address information being entered, will require payment for reshipment, or purchase will be refunded.